Unfortunately we no longer offer backup DVD as an addition to your purchase; However, you may download all of your purchased products via Download Center at any time.
FAQs
Purchasing
Please provide your company details with the PO:
- Company name:
- Contact person:
- Tel:
- Full address:
- Purchase item(product name, package or version):
Send your PO to sales@portsip.com, one of our sales people will contact you soon.
Once you decided to buy, please send your PO to sales@portsip.com with your details, one of our sales people will contact you soon..
Yes, please contact our sales sales@portsip.com to get volume discounts.
Customer Service
Please contact Technical Support through our Technical Support. Or SKYPE support, the SKYPE ID is: portsip
You can contact Customer Service through our Customer Service.
Payments
All PortSIP sales transactions are conducted in US dollars.
We accept payment by Wire transfer, Paypal and Western Union, all invoices are payable in USD funds only. If you have any questions:
Licensing
SDKs: PortSIP VoIP/IMS SDK, PortSIP IVR SDK.
We also offer:
- Upgrades and Technical Support Subscription packages can be added to your development tool purchase. This annually renewing subscription includes all version upgrades and email, SKYPE technical support.
PortGo Softphone Professional
License agreements are available online at:
To install your license:
For SDK product, use the setLicenseKey function to set it in your project source code.
For PortGo Softphone, once it pops up the license window, copy the key and click "OK" button.
You can contact our sales to upgrade your currenlty package to another package just need pay price difference.
Trials and Downloads
We offer the fully-functional trial version for all our software products.
- Go to Download Center.
Select the product you would like to try and download it.
To purchase software during your trial, please send your PO with below details to sales@portsip.com,
- Company name:
- Contact person:
- Tel:
- Full address:
- Purchase item(product name, package or version):
one of our sales people will contact you soon.
We are send the official SDK fils/Software and license key to you via email once the payment is arrived.
Technical
PortSIP SDKs support below programming languages:
- Visual C++(9.0, 10.0).
- C#
- Visual Basic
- Delphi XE2
- Javascript/HTML
Most of mobile computers have an embedded microphone and speaker. Make sure that your microphone is good enough by trying to record your speech. In order to get better audio quality and avoid echo, you may use headset, Blue Tooth, and wired headset etc; We strongly recommend you to install the latest version of operating system, sound and network drivers, and DirectX (check with dxdiag.exe, it should be 9.0 or higher).
Check your Internet connectivity by pinging your party's IP address. A proper response time is below 100 ms unless the party you are calling is from Down Under. If the ping time seems too large, you Internet connection is too busy now. Try to stop any other activity. If the problem persists, ask your Internet provider or system administrator to fix it.
For the best voice quality, use the G.722.1, AMR-WB codec on broadband, on dialup try the G.729, AMR codecs.
For the best video quality, the H.264 codec is recommended.
We have provide two AVI files to show to to run the refer feature, one for attended refer: Attended transfer; Another one for blind refer: Blind transfer. Just download and use the windows media player play it.
Yes, We provide customization softphone which built base on our SDK and PortGo Softphone, whether you need pretty GUI and private labeling or other private & specified functionalities of the softphone, we offer services to meet your needs, such as DNS SRV, Auto provision, account balance displaying on the skin, call history and contacts management.
Please send us your requirements and one of our Sales people will contact you soon.
Please read our SDK features at Features Page.